Terms and conditions
ADIONA TRAVEL J.D.O.O
Terms and conditions of booking and buying package tours (hereinafter: General Conditions) are an integral part of the package tours (hereinafter package), and thus the Agreement on the organization of tourist travel (hereinafter: Contract), which travel agency Adiona travel j.d.o.o, Pojišanska 12 , 21000 Split, OIB: 17307298390, ID CODE: HR – AB – 21-060344917 (hereinafter: Organizer) concluded with a passenger, or the travel contractor in the case where the travel contract is concluded in favor of a third party (hereinafter: the traveler) All information and terms in the program and in the General terms are binding Organizer and Travellers, unless the contract provides otherwise. The notices traveler verbally obtain the application does not oblige the organizer to a greater extent than information and the information given in the travel program.
Persons interested in signing the Contract, the Organizer submitted requests to the arrangement, and to telephone, e-mail, mail and via the Internet on the website of the Organizer www.adionatravel.hr Upon registration, interested parties shall submit to the Organizer the necessary data for identification and execution of the Contract. The submitted application is deemed to be an invitation to ponude. On basis of applications received, organizer of the Traveler will submit an offer for the conclusion of the Agreement, which is considered to be concluded and mutually binding after being signed by both contracting parties or after they otherwise unambiguously expressed their approval for conclusion of the contract. It is believed that Traveller expressed consent to the conclusion of the Contract, if after the bids made to confirm the reservation paid the down payment of the agreed price, or if the consent to the conclusion of contracts expressed through the means of that communication.
The package price includes everything mentioned in the program.
Some special and additional services (transfers, additional meals, shore excursions, tickets, obtaining visas, vaccinations, travel insurance, etc.)
That are not included in the published price of the package, and the organizer can provide them and included in the contract, pay particular traveler.
If the price of some of the requested services Organizer can provide not listed in the program, the organizer will inform the Passenger about the price before entering into the Agreement.
For special and additional services Organizer can not provide and include in the contract and those that traveler asks for the duration of the arrangement and pay on the spot with a direct service provider, as well as products that traveler purchases during the trip organizer is not responsible, regardless of the aid which will be representative of the Organizer to provide the Traveler in obtaining these services or products and the information indicative prices of these services or products.
If this Organizer prompted traveler is required in advance and pay special taxes, fees or tickets designated by special regulations that the organizer charged in someone else’s name and for the account of another and which may not affect, and are necessary for the implementation of services.
Organizers will existence, price, as well as on possible changes in the mode of collection of such fees in a timely manner to inform the Traveler.
Prices arrangements were published in the Kuna and are valid from the date of publication referred to in the program.
The organizer reserves the right to increase the price of the package up to 20 days before the trip, if there is a change in the currency exchange rate, to an increase of transport costs, including fuel costs, or to increase the fees for certain services (in airports and other ports, etc.)
That affect the cost of travel.
Elevation price is calculated in the same percentage in which there has been a change in the above calculation elements. If the program is not otherwise specified, when the Contract, an advance payment amounting to 30% of European travel, and 40% for long journeys of the contract price as a confirmation of the reservation, and the rest of the payment no later than 45 days before the departure date.
Offered accommodation facilities, restaurants, means of transport, etc.
Are described according to the official categorization of the local tourist organization or other competent authority at the time of the program.
Standards of accommodation, food, or other tourist services of different places and countries are different and not comparable.
If the traveler has not specifically unit (room, apartaman etc.) With special features, it will accept any officially registered accommodation unit in the accommodation.
The organizer will try to meet pre-announced additional requirement Travellers (room pets, extra beds, cots, comfort, room, floor, etc.),
But can not guarantee to fulfill requests.
Organizer assumes no responsibility for any verbal or written information that is inconsistent with the description of services and facilities to the organizer programs valid for that trip, which may have been by Organizatorovih employees or a third party.
If the place of accommodation specified in the Agreement and / or program, or if it is in any other way communicated to the Traveler, also involves a wider area of which is specified as a place of accommodation or the wider territorial-administrative unit according to local regulations and customs.
Unless otherwise specified in the contract or program, the organizer has the right to determine the exact location and the facility within the agreed program or in that place of accommodation, in accordance with the agreed categorization according to local standards.
If circumstances at the destination prevent passenger in the rental property, the organizer will accommodate Travellers in another object of equal or higher category from the reserved.
In this case, the difference in price of the reserved accommodation and realized settles organizer.
CHANGE IN CONTRACTUAL RELATIONS
Organizer especially reserves the right to change the day and hour of departure on time due to changes in the timetable of the aircraft or performing other above-mentioned circumstances, as well as the right to change the direction of travel due to changed circumstances, without compensation of passengers and the regulations in force in passenger traffic.
The organizer will Travellers promptly notify any change program.
The organizer is not responsible for the delay of aircraft, ships or trains nor for changes to the program and the costs incurred caused such delay.
Instead originally contracted airport of departure and return, the organizer can decide to use some other airport, preferably as close to the original agreed.
In this case the organizer organizes and bears the cost of free transfers between between originally agreed and subsequently selected airport.
A change of the contracted airport, as well as on the change of the current time of departure / arrival, the organizer is required to inform the Traveler within 48 hours, by phone, e-mail, if the traveler such data submitted to the Organizer.
CANCELLATION BY ORGANIZER
Organizer can cancel the arrangement or make changes to the program if exceptional circumstances that can not be avoided or eliminated (force majeure by the applicable legal standards) and in other situations that prevent or significantly impede the fulfillment of the contract, which would, if they had occurred at the time of the Contract for the Organizer be reasonable grounds do not enter into a contract (eg. in case of war, riots, strikes, terrorist activities, sanitary disorders, natural disasters, accidents, sudden and unusual traffic jam, local authorities, sudden changes of timetables, delays aircraft and other means of transport, weather conditions, etc.). the organizer has the right to cancel the contract in the other cases provided for in these terms, the Agreement and the applicable regulations. The organizer reserves the right to cancel the service of organized transport specially chartered transport at least 5 days prior to departure if it does not reach 80% occupancy means of transport, and for group tours under the terms of the program.
CANCELLATION BY CONTRACTORS OR PASSENGERS
If the traveler cancels the arrangement, must do so in writing.
The date of cancellation is the basis for the calculation of costs, which will keep the organizer of damages of the total price:
up to 30 days before departure 10% of the price, but at least 100 kn
29-22 days before departure 30% of the price
21-15 days before departure 40% of the price
14-8 days before departure 80% of the price
7-0 days before departure and after departure 100% of the price
up to 45 days before departure 30% of the price
44-31 days before departure 60% of the price
30-16 days before departure 80% of the price
14-0 days before departure and after departure 100% of the price
a) for individual departures:
more than 60 days before departure fixed compensation in the amount of 335 kuna
60-46 days before departure 15% of the price
45-31 days before departure 40% of the price
30-16 days before departure 80% of the price
15-0 days before departure 100% of the price, after departure
and “no show” 100% of the price
b) for group departures:
up to 45 days before departure 30% of the price
44-31 days before departure 60% of the price
30-16 days before departure 80% of the price
14-0 days before departure and after departure 100% of the price
Incomplete and / or invalid travel documents 100% of the price.
If it is really the actual damage is greater than the above, the organizer reserves the right to request and payment of the same, but the maximum amount of 100% of the price.
The stated costs of cancellation shall also apply on changes of the departure date and the object, or the type of accommodation units as well as on other major changes unless the travel program or the catalog is not expressly stated.
For cancellations The passenger is not entitled to reimbursement of any costs of visas, insurance, vaccinations and other expenses.
If the passenger who cancels the tour finds a new user for the same reservation, the organizer will only charge the cost of the replacement, if replacement is possible, at extra cost: 15 to 7 days prior to travel 600 kn, 6-0 days before travel 1200 kn for European travel.
Changing the names of passengers on journeys far destinations is not possible after the issuance of flights.
If the name of the Passenger who applied to travel different from the name that is written on the travel documentation Travellers (two last names or abbreviations names Vjeko-Vjekoslav, Nena-Nevenka) The tour operator has the right to charge the damage caused by inaccurate data, relating to the issuance of aircraft cards with a name different from the name on the travel documentation with which the traveler applying the years.
If corrections to not come on time and the Wanderer is a situation that can not for that reason be logged-in organizer is not responsible for damages.
THE OBLIGATIONS OF PASSENGERS
When signing the contract the traveler (for himself personally and for the other person if you make contract on their behalf) is obliged to provide personal data and duly provide all documentation necessary for organizing the trip.
The traveler is required to ensure that his documents and belongings fulfill the conditions set by the carrier, as well as those provided for border, customs, health and other regulations of his country and the country through which or in which he is traveling, and the organizer is not responsible for the decisions of the officials that the Traveler refuse transport, refuse to issue a visa or entry into a particular country or for the costs or other consequences that that causes.
The traveler is especially obliged to comply with the applicable regulations and instructions of the Organizer, airline and officials with regard to prohibit the possession of dangerous objects (especially possession and failure to report dangerous luggage) and instructions on behavior in airports and during air travel.
The passenger must comply with the regulations of the country they are visiting or through which it passes, the code of conduct in accommodation, stay or in transit, as well as hints and tips Organizer or his authorized person.
It is believed that local regulations and rules of conduct of another country known if the Traveller’s back five years already spent in that country, if it were said organizer or another person, or if they are communicated to the public by the Ministry of Foreign Affairs and European Integration Croatian .
If due to the above reasons, there is a cancellation of travel before or during the trip, the organizer reserves the right to damages as provided in these General Terms. The cost of loss or theft of documents are covered by Traveller.
The passenger is obliged to follow the tour program and the house rules in catering and accommodation facilities and means of transport, and to cooperate with representatives of the organizers and service providers in good faith.
In the case of non-compliance with these obligations organizer takes no responsibility for damages caused a traveler pays the same scene.
The traveler is required to travel time to comply with the rules on personal safety which would use every average person.
The organizer is not responsible for the actions of the Passenger relating to his personal responsibility.
If treatment or neglect of the passenger prior to travel, causing the impossibility or considerably more difficult the fulfillment of the Agreement, it is considered that the traveler has terminated the Agreement.
If treatment or neglect of the passenger occurs after the beginning of the trip, or if there is prior to travel a bit does not impede the fulfillment of the Treaty, the organizer has the right to terminate the contract with the consequences as if the traveler cancels contract and the traveler is not entitled to compensation.
In the arrangement with organized transport, passenger has the right to free transport of luggage up to 15 kg on charter flights, and up to 20 kg on regular airlines.
In the bus transport passenger has the right to transport two bags usual size. In the event that the carrier determined by different restrictions in the carriage of baggage from the above, the organizer will inform the traveler during the Contract.
For air transportation, excess baggage traveler pays according to the applicable rules and rates of the airline.
Children under 2 years are not entitled to free transport of luggage.
The organizer is not responsible for luggage transport, and is not responsible for damaged or lost luggage nor for the theft of luggage or valuables in a vehicle or in the accommodation (we recommend renting a safe wherever possible!).
Claims for lost luggage are directed to the carrier or an accommodation facility. Particular luggage (bike, surfboard, golf equipment, musical instruments and similar objects) The passenger is obliged to announce before concluding the contract.
If possible, the organizer will try to meet the pre-announced additional requirement Travellers for special baggage, but can not guarantee to fulfill requests.
The carrier is entitled to because of the limitations of the carrying capacity can not accommodate an extra and special baggage.
The organizer therefore not responsible for any cost or damage that traveler therefore suffer. Passenger is obliged to take care of their things entered into the passenger compartment of means of transport (train, plane, bus, boat …), and when leaving the means of transport are required to bring with you.
Otherwise, the traveler will bear the responsibility for the theft, loss or damage to property left the means of transport.
RESPONSIBILITY OF THE ORGANIZER
According to the regulations, employees of agencies with which the contracting arrangement are required to make available the Traveller promotional material and these General Terms and Conditions in written or electronic form, to give adequate notice of the basic border formalities, the formalities for issuing visas and health formalities with regard to travel and stay in destination as well as the time required for the fulfillment of these formalities.
In addition obliged to offer him and introduce him to the content of insurance against accidents and illness during the trip, damage or loss of luggage, voluntary health insurance during travel and stay abroad, travel cancellation insurance and insurance that provides costs and help return passengers in the place of departure in case of accidents and diseases.
Employees of the agency shall inform the Passenger with the content of the applicable Treaty of insurance against liability for damage caused by the organizer Traveller non-performance, partial performance or undue performance of the obligations relating to the package deal.
Pursuant to the provision of services in tourism, the organizer has concluded an agreement with the insurance company Wiener osiguranje d.d (Policy number: 1399-00036101).
Concluding the Traveler confirms that he had presented all this information and that he is familiar with the content and the possibility of insurance.
The organizer is not responsible if some activities and facilities that are dependent on the weather conditions (lack of snow, low temperature must, precipitation, etc.) and natural phenomena (mucilage, the appearance of insects, jellyfish, etc.), can not be realized in line with expectations passengers.
LAST MINUTE AND “AS” JOURNEY
If the contractor entered into a contract for an organized trip as a “last minute” (traveling at the last minute) or a contract in which the name of the building in which resides traveler finds out only after arrival at the destination (action under the names: fortuna, as, wild card, roulette, no name hotel, etc.), then accepts all risks of such travel.
This journey consists of uncertainties and facts that the organizer can not be affected, and the passenger primarily because the price accepted such a trip and therefore has no right to complain to the Organiser, particularly on the basis of the selection and quality of the object and the related services.
COMPLAINTS AND COMPENSATION
In the case of incomplete or unsatisfactory services from the agreed arrangement passenger may file an appeal for the removal of detected irregularities prescribed by these General Terms and Conditions. Immediately after the perceived failure of the spot of Service Passenger advertises inadequate service by representatives of the Organizer in his presence and / or the service provider.
The traveler is required to cooperate with the organizers representative and service in good faith to eliminate the causes of complaints.
If the traveler does not accept the site proposed solution which corresponds with the contracted service, the organizer does not have to accept subsequent complaint Travellers.
If the cause of the complaint is not resolved, or if the traveler with the proposed solution is not satisfied, the same with the representative of the Organizer and / or the service provider about it prepares a written certificate signed by all the parties present and keep for themselves a copy of this certificate.
If a representative of the Organizer and / or the service provider refuses to draw up or sign such a certificate, traveler can I put together a proper statement which must be signed by credible witnesses who will later be made available to the organizer and / or executor services.
No later than 8 days after returning from the path, the traveler submitted a written complaint to the address of the Organizer.
With the objection shall be accompanied by a written confirmation of the complaint.
The traveler is required to explain the allegations of the complaint and to present appropriate evidence.
The organizer will take into consideration only properly filed complaints received within this period of 8 days and issue a written decision on the complaint Travellers within 15 days of receipt of the complaint from the point of sale.
The organizer may delay resolution of the complaint for another 15 days to collect information and verify the complaint with the service provider.
As organizer does not take a decision, a total of 30 days from the investment of the written complaint, the customer refrains from mediation by any other institution or court proceedings or any other proceedings and waive giving information to the media and the media, we bear the costs of such proceedings and suits Organizer for the damage.
In accordance with the Law on Provision of Tourism Services, Adiona Travel has an insurance company in Wiener Insurance d.d., concluded contract number 1399-00036101 as well as shelf for bail bonds package travel package, No. 1501-00000553 for the period of 05.06.2017. to 05.06.2018. On liability insurance for the damage caused to the passenger by incomplete, partial by fulfilling or unreasonable fulfillment
The package-arrangement obligation, and the insurance bundles of package travel packages.
In accordance with the regulations, in the event of insolvency or bankruptcy of the Organizer, traveler caught on the trip, as well as persons that paid a deposit for a trip, need to contact the provider. This document is valid as an insurance certificate in the case of bankruptcy or payment inability Organizer travel.
In accordance with the regulations, in the event of insolvency or bankruptcy of the Organizer, traveler caught on the trip, as well as persons that paid a deposit for a trip, need to contact the provider Croatia osiguranje Miramarska 22, 10000 Zagreb Tel: 01/6332000, and state the phone number to the insurance representative.
PROTECTION OF PERSONAL INFORMATION
Adiona travel, j.d.o.o. is committed to respect the privacy of all of its users. Passenger personal information is used for the purpose of realizing the travel and will be used for further communication. Adiona travel j.d.o.o. is committed that the personal information of travelers will not be taken out of the country except for the purpose of realization of the booked arrangements. An exception to the provision of personal data to third parties applies on booking travel insurance policy and arrangements that are not organized by Adiona travel j.d.o.o , then his personal information will be forwarded to the insurance company or to the Organizing Agency. Passenger personal information will be kept in the base data, in accordance with the Personal Data Protection Act, or the General Personal Data Protection (GDPR) Regulations.
TRAVEL ORGANIZED BY OTHER ORGANIZER / Tour Operators
For all travel arrangements where Adiona travel is the principal organizer, these General Conditions apply except in the event where Adiona travel is a mediator i.e. is not the principal tour organizer. Such travel arrangements will be specially designated with code on the link of the programme and general conditions of the responsible organizer shall apply thereto. Adiona travel shall not be held accountable for the implementation of tourist travel arrangements of other organizers. With the execution of the contract- confirmation of ayment, the TRAVELER accepts the program and the travel conditions in their entirety. Adiona travel Ltd. as an intermediary travel is not responsible for the implementation of travel but only mediates in sale, unless otherwise expressly stated in contract- confirmation of payment.
Possible deviations from these General Terms and Conditions must be explicitly stated in the text of the program or in the event of any dispute regarding the Treaty, the Court in Split by applying the law of the Republic Hrvatske.
Changes and amendments to these General Terms and Conditions should be published so that they are available to interested contracting parties, and in this case oblige all parties to the proceedings is the General terms and conditions constitute a legal whole.
General conditions are published on the website of the Organizer and shall enter into force on 20.04.2016. year.
In Conditions are an integral part of the Contract by the Contracting Authority enters the Organizer. Possible deviations from these General Terms and Conditions, shall be stated in the text of the tour program or in the Agreement.
Terms and conditions of booking and purchasing travel packages take effect the day.